Policy @ Australia Gift Shop : Payment, Security, Delivery, Privacy, Refunds
Most Common Payment Methods :
Credit Card / Debit Card / PayPal Account
When you buy our products, your credit card payments are handled by PayPal, our secure online payment service. Your contact data (like your email address) is disclosed to Australia Gift Shop for customer support purposes only and is kept confidential by Australia Gift Shop and PayPal. Your billing data (like your credit card number) is NEVER disclosed to Australia Gift Shop. YOUR CREDIT CARD PAYMENT IS PROCESSED IMMEDIATELY, IN REAL-TIME. CREDIT CARD NUMBERS ARE SENT DIRECTLY AND SECURELY TO YOUR BANK. YOUR CREDIT CARD NUMBER IS NOT STORED ONLINE. For more information, see Privacy Statement for PayPal.
* We sell exclusively using Secure Sales Transactions accepting Credit Cards & direct PayPal payments by employing SSL (secure sockets layer) encryption ( see the lock or unbroken key at the bottom of your browser when you provide your card details)
Credit Cards & Debit
Cards accepted both online and
by phone :
Payments are processed through
Internet Payment Service, PayPal.
Your purchase transaction will appear in your credit card statement or your bank statement (if you use a debit card) as "PAYPAL*AUSGIFTSHOP".
* All prices are marked in Australian Dollars (AUD).
Other Popular Payment Method :
Direct Bank Transfer
(also called Direct Deposit , EFT or Electronic Funds Transfer)
We send your purchase via Australia Post. All deliveries within Australia are within one week, except for those to the most remote areas of Central Australia and Western Australia. The expected delivery times for anywhere in the Eastern states is within 4 business days (including to the back o' Bourke and beyond the black stump).
We do offer Express Post as an option in our shopping cart. You are given this option after completing your customer details when making a purchase. If ordered by 10.00am, arrival of your order is guaranteed next business day to Sydney, Melbourne or Brisbane. You can expect to receive an Express Post delivery to just about anywhere in the Eastern states or to any Australian metropolitan area within 2 or 3 business days.
IF SENDING THE ORDER OVERSEAS:
We send your purchase via Air Mail from Australia. The average delivery time to the USA, Europe, Britain and Canada is within 6-14 business days. Delivery to our South-East Asian neighbours, such as Singapore, is usually within 8 business days.
We do offer Express Courier as an option in our shopping cart. You are given this option after completing your customer details when making a purchase. It is expensive for small (light weight) orders, although it is very fast - with orders being delivered to metropolitan areas anywhere in the world within 2 to 5 business days.
*Disclaimer : We do everything in our control to ensure timely delivery of your parcel. Nonetheless, there are occasions when we experience delays over which we have no control. Please understand that in these situations, Australia Gift Shop is not liable for any delays, expenses or damages incurred.
We are committed to protecting your privacy and the privacy of information you provide to us.
Australia Gift Shop will never give, sell, rent or lease customer or affiliate information to third parties.
Customer satisfaction is our primary concern. When we issue a customer refund we include original shipping/postage charges too.
If a customer is not 100% satisfied with the quality of a product due to damage or a fault in that product, we immediately give the customer a refund of 100% of the purchase price including original shipping/postage charges too.
However, in some instances, at our reasonable discretion, it is necessary for us to observe the damage or fault (either physically or by emailed image) before considering whether a refund is warranted and before agreeing to refund the customer. We supply a number of totally handmade products/artifacts which display markings and inconsistencies that are an inherent part of the very nature of the product, rather than what may be perceived as damage or a fault.
By the way, our only refunds in the last year have not been due to any problem with a product per se. It has been because we could not deliver the order by the required date or due to the fact that we did not have/could not procure the large quantity of stock that the customer ordered (insufficient stock available).
The only exception to this was an Aussie Slouch Hat which had one cork missing when it arrived at its destination. We simply sent another hat that day, free of charge and with apologies, of course.
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